Delivery and Returns

Shipment

All parcels are shipped within maximum 48h working days after we received the payment. Shipping method is Colissimo with signature. We will send an email with a tracking number to follow the parcel online.

During Christmas holidays and sales periods, please note the changeability of postal dispatches.

Our time frame stays unchanged, however, we cannot guarantee the time frame of the carrier. What is indicated is for indication only, it can be impacted during strong activity periods.

What is your return policy?

If you are unhappy with your goods, we will be happy to offer a refund, provided they are returned within 14 days of receipt of your order, unworn, complete with all original tags and in original and resalable condition.

You can return your parcel by post by Colissmo against signature.


Are returns free?

Customers are responsible for the costs of returning their order.

We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel should get lost.  


How do I return my item(s)? 

If you would like to return any item(s) from your order, please follow these instructions:

  1. Check no more than 14 days have passed since the time you received your order.
  2. Place the items you wish to return in the box you received.
  3. Include your return receipt and a brief note to explain the reason for return, your refund request. Please attach to the parcel or send by e-mail to eshop@polder.fr your bank account details in order to process the transaction.
  4. Drop the securely sealed parcel at your nearest post office. You can use the shipping method of your choice but we recommend the Colissimo service. Remember to fully insure your goods and keep your receipt.

 

Ship to:

Polder c/o Sauerbrei Logistics France
11, rue de la Marne
77400 Saint-Thibault-des-Vignes
FRANCE


Returning Items From Outside the EU

When returning items from outside the EU please be sure to include "Returns" clearly at the top of the address and declare the goods as returns to the couriers/postal service.

This will prevent your return being delayed by French customs, allowing us to process it far more quickly.


Please enter your email to receive our newsletters.
Veuillez cocher au moins une case Invalid email
NEWSLETTER
THANK YOU
You are now registered!
The information you provided us is for our exclusive use.
Thank you for your confidence!