All parcels are shipped within maximum 48h working days after we received the payment. Shipping method is Colissimo with signature. We will send an email with a tracking number to follow the parcel online.
During Christmas holidays and sales periods, please note the changeability of postal dispatches.
Our time frame stays unchanged, however, we cannot guarantee the time frame of the carrier. What is indicated is for indication only, it can be impacted during strong activity periods.
What is your return policy?
If you are unhappy with your goods, we will be happy to offer a refund, provided they are returned within 14 days of receipt of your order, unworn, complete with all original tags and in original and resalable condition.
You can return your parcel by post by Colissmo against signature.
Are returns free?
Customers are responsible for the costs of returning their order.
We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel should get lost.
How do I return my item(s)?
If you would like to return any item(s) from your order, please follow these instructions:
Polder c/o Sauerbrei Logistics France
11, rue de la Marne
Returning Items From Outside the EU
When returning items from outside the EU please be sure to include "Returns" clearly at the top of the address and declare the goods as returns to the couriers/postal service.
This will prevent your return being delayed by French customs, allowing us to process it far more quickly.